How do I fix my AGI rejected TurboTax?
Mia Phillips
Updated on March 03, 2026
Follow these steps to fix your return:
- In TurboTax, select Fix my return.
- On the Let’s fix your returns and then refile screen, select Fix it now or Revisit.
- You’ll have the option to select how you want to proceed with the error.
- You can correct your AGI by entering the AGI from your originally-filed 2019 return.
Why is TurboTax rejecting my AGI?
The IRS uses your prior year AGI to verify your identity and allow you to e-file your return. If what you entered doesn’t match what the IRS has on file for you, then the IRS will reject your return. No need to worry – after your return is rejected, you can enter the correct AGI and submit it again.
What number do I call for AGI?
800-908-9946
Use your online account to immediately view your AGI on the Tax Records tab. To access online account, you must pass the Secure Access identity verification process. Use Get Transcript by Mail or call 800-908-9946 if you cannot pass Secure Access and need to request a Tax Return Transcript.
How do I fix reject code Ind 031 04 TurboTax?
IRS Tax Return Rejection Code IND-031-04
- Step 1: DO NOT just keep submitting or re-eFiling your 2020 return over and over again with the same 2019 AGI amount expecting different results.
- Step 2: Option 1: Instead of entering your 2019 AGI dollar amount enter 0 – as the number zero – as your 2019 AGI and re-eFile.
Can I put 0 for AGI?
If you did not use the Non-Filers tool last year to register for an Economic Impact Payment and you did not file an electronic or a paper 2019 Form 1040 or Form 1040-SR, you should enter “$0” as the prior year AGI verification. If your 2019 return has not yet been processed, you may enter $ 0 as your prior year AGI.
Why does my AGI say $1?
Based on what is known to date, these instances of $1 AGI are related to the Internal Revenue Service’s (IRS) Non-Filers: Enter Payment Info Here Tool that was created to assist individuals who do not typically file a U.S. tax return but were likely eligible to receive an Economic Impact Payment (EIP), otherwise known …
Why is it telling me my AGI is wrong?
If your return was rejected for an AGI or PIN mismatch, it means that what you entered doesn’t match their records. The IRS only requires one of these to match their records to get accepted. Double check your prior year AGI and that you entered the correct amount on the Prior Year AGI screen.
Can I get my AGI over the phone?
Another option is to call the Internal Revenue Service’s transcript telephone number at 1-800-908-9946, or call the Internal Revenue Service’s toll free number 1-800-829-1040 to secure your previous tax year’s AGI.
How do I get my AGI from 2019 TurboTax?
If you filed your 2019 taxes with TurboTax, sign in and go down to Your tax returns & documents. Select View adjusted gross income (AGI). If you didn’t file your taxes with TurboTax in 2019, the best place to get last year’s AGI is from the 1040 form you filed with the IRS.
Can I put 0 for my AGI?
As part of IRS procedures to secure your return, you’ll be required to provide your Adjusted Gross Income (AGI) amount from the previous tax year to verify your identity. 9, 2020, you should enter “0” for the AGI amount.
How do I correct my AGI?
To correct your 2019 AGI in TurboTax, open your return and then:
- Click the File tab and continue until you reach the screen that says To continue, select options below.
- Enter your corrected AGI in Enter last year’s AGI here.
- Click Continue and follow the screens until you’ve re-transmitted your return.
How do I file taxes with 0 AGI?
Despite having no AGI, a zero AGI filer for these purposes must enter $1 amounts for taxable interest, total income, and AGI on the return. These alternative returns must be filed by Oct. 15, 2020, so the IRS can make the payments before the end of 2020 as required under the CARES Act.