How is knowledge management relevant to the public service?

Knowledge management (KM) plays important roles in public administration (PA). Each role serves specific constituencies and purposes and is implemented differently. Jointly, they build society’s intellectual capital (IC) to improve the effectiveness of public and private decision making and situation handling.

What is knowledge management in public sector?

Knowledge management provides the overall strategy to manage the content of electronic government by providing knowledge organization tools and techniques, monitoring up datedness of knowledge contents and availing all necessary information to citizens.

Which activities are part of the knowledge management process?

The Knowledge Management Process

• Step 1: Collecting. This is the most important step of the knowledge management process.
• Step 2: Organizing. The data collected need to be organized.
• Step 3: Summarizing.
• Step 4: Analyzing.
• Step 5: Synthesizing.
• Step 6: Decision Making.

What is KM explain different types of KM?

Within business and KM, two types of knowledge are usually defined, namely explicit and tacit knowledge. The former refers to codified knowledge, such as that found in documents, while the latter refers to non codified and often personal/experience-based knowledge.

What is the main purpose of knowledge management?

The purpose of the Knowledge Management process is to share perspectives, ideas, experience and information; to ensure that these are available in the right place at the right time to enable informed decisions; and to improve efficiency by reducing the need to rediscover knowledge.

What is KM infrastructure?

Knowledge management infrastructure capability refers to modular products and organizational designs that encourage knowledge management activities in an organization [32] . KM infrastructure can be classified into two major capabilities, technical and social infrastructure.