Why is ITV saying my postcode is invalid?
James Stevens
Updated on April 29, 2026
To ensure you’re located in UK, ITV prompts you for a postal code during registration process before letting you start watching any of their live streams. If you don’t have a UK Postal/Zip Code then try using ‘SE21 8ER’ or ‘EC1V 9FR’.
Can’t set location on ITV hub?
Navigate to settings in the main menu. Navigate to the ‘Location’ tab. Scroll down and select the [Clear my location] button.
Is there a problem with ITV hub at the moment?
ITV problems in the last 24 hours At the moment, we haven’t detected any problems at ITV.
Why is ITV Player not working?
Clear your cache. Clear your cookies. Check your internet speed(you’ll need at least 800kbps to play our videos and ITV Hub will adjust your viewing experience depending on your internet speed) Try a different browser.
How do I change my region on ITV Player?
You can change your location by navigating to Settings in the top menu bar of the app (or by pressing the yellow button on your Samsung, NOW TV or Roku remote control). This will ensure that your region is kept up-to-date and that we show the correct channels and shows to you.
How do I enter code on ITV Hub?
On a Connected TV device
- Once you’re in the app, press the down key to access the ‘My ITV’ section.
- Click on ‘Sign in’ and you’ll be presented with a 6-digit code.
- Head to on a PC/Mac or on your phone.
- Enter the code from your TV (please note this code will update every 10 minutes)
Why do I get the wrong region news?
Your television can sometimes receive signals from more than one transmitter, which may be transmitting different regional news. This is more likely to occur following a retune of your television.
How do I change my TV location?
Smart TVs that use an Android operating system, allow you to install VPN apps from the Google Play Store directly. You need to download the VPN software and install the Android client (. APK file) onto your smart TV. Run the app and connect to a server in your desired location and change the region of your smart TV.
How do I reset my ITV hub on my Samsung TV?
To manually update the ITV Hub app on Samsung Smart TVs 2014 and later:
- Switch on the TV.
- Navigate to the Samsung Smart Hub.
- Navigate to the Apps area.
- Press and hold the select button on the ITV Hub app and a sub-menu will appear.
- Select “Update apps” and if an update for ITV Hub is available, select it.
How do I change my postcode on ITV hub?
How do I enter code on ITV hub?
How do I Find my postcode on the ITV app?
The first time you launch the ITV player it will use the GPS capability in the device to find out where you are. If GPS is not available or turned on, then the app will ask you to type in your postcode. The problem with the screen is that it also asks you for your e-mail address and as a result you may miss the request for the postcode.
How do I watch ITV Online?
To watch ITV online you now need to register on ITV.com. That is easy, just fill in the forms with your name, a password, and your email address, date of birth and a postcode in the UK. If you do not have a UK postcode, scroll down to the bottom of this article, and you will find suggestions for postal codes that can be used.
Why does ITV now ask me to confirm my location?
ITV now ask you to confirm your location and/or enter a post code before giving access. This is purely to allow for regional program variations, no other reason.
Can I watch ITV Hub outside UK with a VPN?
So is there a solution that will allow you to watch ITV Hub outside UK from abroad even with the latest VPN blocks and ensure that you don’t miss a moment of your favourite shows such as X Factor, Coronation Street or even the award-winning Downton Abbey. Naturally, like many other things in the world, even this can be solved.